Help

Write to us at quest@questtaylor.com. We read every email.

How do I share the log?

Settings, then Send invite. The other person installs Eltie, taps "I have an invite" and enters your 6-character code.

I got a new phone. How do I get my log back?

Install Eltie and sign in with the same Apple ID. Everything comes back.

How do I add the widgets?

Touch and hold your Home Screen or Lock Screen, tap Edit, then add Eltie. For Control Center, swipe down from the top right, tap +, then Add a Control and search for Eltie.

What does "keep an eye on" do?

It adds an orange button for one thing you're tracking, like seizures or coughing fits. Tap it when it starts to time it and note what you see. Change or turn it off in Settings.

I joined the wrong log.

Settings, then Join a different log. You'll leave the current one (or delete it, if you're the only person in it) and can enter the right code.

Notifications aren't coming through.

Check Settings on your iPhone, then Notifications, then Eltie. In Eltie's own Settings, check quiet hours and which kinds of logs you want to hear about.

How do I delete my data?

Settings, then Delete my data. See the privacy policy for exactly what that removes.

Eltie, by Quest Labs. quest@questtaylor.com